Functie
DESCRIPTION
We are looking for a rigorous and analytical Functional Analyst to join our Real-Time Operations
team, the team behind the traffic management software our operations rely on every day.
As part of our effort to improve how incidents are handled in real time, we have launched a new
Incident Management Programme. The goal is to strengthen communication, centralise incident
information, and streamline workflow management, so that operations run more smoothly and
service outcomes improve.
The role
This is a functional analysis role, distinct from business analysis. Business analysts in the team
own the relationship with operational stakeholders and produce the business and user
requirements.
The Functional Analyst takes those requirements and turns them into something a development
team can build and a tester can verify, including everything the business requirements do not say:
system behaviour, interfaces, data, edge cases, and failure paths.
The assignment
• Challenging what arrives. Reviewing incoming business and user requirements for
completeness, consistency and feasibility. Identifying ambiguity, contradiction and
unstated assumptions early, and going back to the business analysts with precise
questions.
• Specifying the solution. Translating requirements into detailed functional specifications:
features, user stories, acceptance criteria, business rules, system behaviour and error
handling. Because our systems rarely work alone, this also means specifying how they talk
to each other: what the interfaces exchange, what happens when something fails, and
what “fast enough” means in a real-time context.
• Working with the development team. Sitting alongside architects, developers and
testers to keep specifications clear, feasible and consistent with what the systems can
actually do. Answering the questions that surface during implementation, and adjusting
specifications when necessary.
• Staying with it. Keeping documentation alive as the project evolves, taking part in defect
review and UAT campaigns, and remaining the reference point when questions come up.
When a defect is unclear, going to look at the data directly rather than waiting in a
queue.
CONFORMITY CRITERIA
• Minimum 3 years of professional experience in functional analysis within the last 8
years. That is, the production of functional specifications such as features, user stories,
acceptance criteria, business rules and system behaviour.
• Demonstrable professional experience specifying or analysing system-to-system
integrations: REST or SOAP APIs, or message- or event-based interfaces, including
payload structure (JSON/XML) and error handling.
• Demonstrable ability to write SQL queries independently (SELECT, JOIN, aggregation,
filtering) to investigate data, validate business rules or qualify defects.
• English at C1 level or above, written and spoken, and Dutch or French at B2 or above,
spoken. Specifications and project documentation are produced in English. French or
Dutch is required for workshops, defect reviews, and day-to-day interaction with
business analysts, developers and operational stakeholders
• On-site with a minimum of two days per week on site and additional presence on
request for workshops, incidents or release activities.
EVALUATION CRITERIA
For each evaluation criterion, the expectation is that your CV clearly demonstrates relevant
experience or knowledge through one or more examples. The more relevant experience or
knowledge you can provide as evidence, the stronger your CV will be evaluated.
• Depth of functional specification experience
o Types of deliverables produced (functional specifications, user stories, acceptance
criteria, business rules, error and exception handling)
o Notations and methods applied (BPMN, UML, use cases, or equivalent)
o Scale and complexity of the systems specified
o Documented use of Atlassian JIRA and Confluence, or functionally equivalent
tooling, to author and maintain specifications
• API and integration experience
o Integration work documented per assignment
o API contract design and review (OpenAPI/Swagger or equivalent)
o Specification of non-functional constraints such as latency, throughput and
availability
• Data and database experience
o Conceptual and logical data modelling,
o Entity-relationship analysis, functional data dictionaries
o Level of SQL work documented
• Delivery-model fit
o Assignments performed in a delivery model where functional analysis was
separate from business analysis
o Documented collaboration with architects, developers and testers
o Documented participation in defect triage, test preparation and UAT campaigns
Skills
Demonstrable ability to write SQL queries independently (SELECT, JOIN, aggregation, filtering) to
investigate data, validate business rules or qualify defects.
Demonstrable professional experience specifying or analysing system-to-system integrations: REST or
SOAP APIs, or message- or event-based interfaces, including payload structure (JSON/XML) and error
handling.
English at C1 level or above, written and spoken, and Dutch or French at B2 or above, spoken.
Specifications and project documentation are produced in English. French or Dutch is required for
workshops, defect reviews, and day-to-day interaction with busi
Minimum 3 years of professional experience in functional analysis within the last 8 years. That is, the
production of functional specifications such as features, user stories, acceptance criteria, business
rules and system behavior.
On-site with a minimum of two days per week on site and additional presence on request for
workshops, incidents or release activities.