Functie
DESCRIPTION
You act as a key player in the evolution and support of Business Partners in the current SAP CRM
application and its move to the new SAP S/4HANA landscape. This includes, but is not limited to,
the following functional scope.
• Creation and update process of B2C & B2B customers & vendors
• Use of external identifiers for functional processes (sales & service)
• GDPR compliancy in SAP
• Data quality management: consolidation, mass processing, identification and cleansing of
duplicates
• BP integration with external SAP & non-SAP systems (including SAP S/4HANA, SAP CDC
and SAP C4C V2)
You provide day-to-day excellence in Functional & Technical Application Support which entails:
• End to End responsibility for resolving assigned incidents/requests
• Diagnosing/Analyzing issues and changes, design solutions
• Preparation of functional/technical specifications using technical expertise
• Customizing in SAP CRM / SAP S/4HANA
Additionally, going forward, you will gradually be more involved in our shERPa program, where
we will move our processes to SAP Sales Cloud & Service Cloud Version 2 + S/4HANA in a waved
approach. This includes:
· Functional set up of to-be migrations (lift & shift or new)
· Data migration and validations.
· Considering the waved approach, we will need to foresee a parallel run, synchronizing the
old landscape with the new landscape. You will play a crucial role in the set-up of this, working
closely with our implementation partner.
You will report to the Customer Relationship Management (CRM) Business Area Lead and the
SAP CS stream Project Manager
CONFORMITY CRITERIA
• Hands-on experience in SAP S/4HANA in the last 3 years
• Proven experience in the set up of SAP Business Partners in at least 1 full project
lifecycle
• Hands-on experience in data quality management in SAP: consolidation, mass
processing and duplicate cleansing
EVALUATION CRITERIA
For each evaluation criterion, the expectation is that your CV clearly demonstrates relevant
experience or knowledge through one or more examples. The more relevant experience or
knowledge you can provide as evidence, the stronger your CV will be evaluated.
• Strong analytical skills to analyse functional requirements and translate these into
functional specifications and technical implementations
• At least 3 years of experience in application maintenance, preferably with also experience
in working with offshore.
• Experience of working in a railway context is considered a plus, considering the specific
processes we have in our scope.
• Experience in working in an agile (sprint) manner is a plus.
• Technical requirements:
o (Customizing) Experience with the CRM web UI (CRM 7.0), incl strong Experience
with the SAP CRM Sales, Service and Marketing module.
o Middleware/Integration experience. Experience and technical skills for the
integration of SAP CRM with other (SAP) systems and solutions via SAP PI and
SAP CPI.
o Experience in SAP ILM is a plus
o Experience in Business Partner migration from SAP CRM to SAP S/4HANA is a
plus.
o Experience in CVI (Customer-Vendor Integration) is a plus
o Experience in setting up GDPR processes in SAP is a plus
o Understanding of ABAP and capable of debugging is a must
o Experience in integration of BPs with other systems (ECC, FICA, CDC) is a plus.
• Tooling: Experience in ServiceNow and Jira is considered a plus.
• Language: strong knowledge of Dutch & French is a big plus. Knowledge of 1 of these
languages, together with English is a Must.
• Ability to come onsite to the Brussels office – preferred 2 days a week will be evaluated as
an added value. No work permits or visas will be provided.
Skills
Hands-on experience in data quality management in SAP: consolidation, mass processing and
duplicate cleansing
Hands-on experience in SAP S/4HANA in the last 3 years
Proven experience in the set up of SAP Business Partners in at least 1 full project lifecycle